Frequently Asked Questions (FAQs)

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Halo-Exclusive Cleaning Services FAQs

Here are the frequently asked question we received from our clients. If you have any additional questions, do not hesitate to contact us.

Are you licensed and insured?

Yes, we are fully bonded and insured.

How do you access my home?

  • You may leave a key on file at our secured office.
  • You may leave a key with your doorman.
  • You may meet the cleaner at business closing hours @ the location.
  • You may provide a code for lock/unlock and alarming  on file at our secured office

How do I pay for your service?

Payments can be made either by cash, check or major credit cards. Commercial customers are invoiced each calendar month and are given a standard 30 days from invoice date payment term.

What is the cancellation policy?

If it is necessary to cancel a cleaning appointment, please notify us at least 24 hours in advance. Please also be sure to inform Halo-Exclusive Cleaning Service of any changes to your regular cleaning schedule.

*Last minute cancellations are subject to a minimum fee to compensate our cleaners for their time and lost wages.

Should I tip the cleaner?

Gratuities, is not required

If I become a regular customer, will I have the same cleaner each time?

Yes. If for any reason your regular cleaner is unable to make the scheduled appointment, Halo-Exclusive Cleaning Service will contact you in advance to ask permission to send another cleaner, or you may reschedule your regular appointment.

What if something in my home gets broken?

All of our workers are highly trained and professional. However, if any damage does occur, we will contact you to discuss it. If we missed it, please notify us as soon as possible and we will address the problem.

How do I provide feedback on my cleanings?

At Halo-Exclusive Cleaning Services, we take pride in the good relationship we share with our customers. We contact all new customers after their first cleaning to get feedback and encourage all of our customers to contact our office at any time to give feedback or provide detailed instructions for cleaning their apartment. (To provide us with cleaning feedback, please click here.)

What areas does Halo-Exclusive Cleaning Services serve?

Halo-Exclusive Cleaning Services is proud to serve clients all across Calgary and Neighbouring cities. To check if Halo-Exclusive Cleaning Services can serve your cleaning needs and location, please contact us.

Do You Supply All that's Required?

We take responsibility for all the labour, equipment and materials required for the job at the contracted price.

What about Halo-Exclusive Cleaning Services workers?

All our workers go through a Pre- employment process and a police check in order to assess their suitability for their role so as to provide you with quality service.


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